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Store Policy

Payment via Paypal

Choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

  • Custom orders will not be commenced until payments have cleared.
  • Please contact us if you are having any problems with payment.

Shipping

  • Orders consisting of leather items are carefully packaged to separate any charms etc from the leather item. Leather covers are placed in a recyclable mesh fabric bag or tissue paper or both. Stationery items are packages in manila envelopes. 
  • All orders are sent via Australia Post as either a large letter or parcel. Package flat in Australia Post tough bags to keep shipping costs down. Australia Post DO NOT provide tracking information for standard international mail. If you would like tracking, your item must be sent express post with tracking and a quote will need to be obtained.  Please contact us before you place your order if you wish a quote for express shipping.
  • From my past experience, these are the estimated shipping times to major world centres from Rural Western Australia:

        Western Australia – around 2 days

        Eastern Australia – around 1 week

       Most asian countries – around 10 days

       United KIngdom – around 10 days to 2 weeks

       United States – around 2 weeks – 3 weeks (can be longer dependant on weather conditions)

       Most European Countries – around 2 weeks – 3 weeks (can be longer dependant on weather conditions and local customs checks)

Please be aware that customs can delay packages by up to 6 weeks, this does not happen often but that it can happen.

Refunds and Exchanges

  • I am sorry but Paperflower Design Studio cannot accept refunds or exchanges if you simply change your mind. Please purchase seriously.
  • If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges will only be considered if the item you purchased was not as described or is faulty in any way (this does not include natural leather markings).

Made to order or Custom work

  • The majority of our work is custom  or is made to order (the only items that are not are those in the Ready Made category and stationery items) and the timeframes for completion can vary greatly. Please contact us for a current timeframe for the custom work you may require. Once a custom order is paid it goes onto our “construction List” and depending on workload it will be up to 4 weeks before your order reaches the top of the list and will be commenced. Once your order is completed you will be notified before it is shipped.
  • NO custom work will be commenced before full payment is received.

  • Currently there is NO CHARGE to request a quote for custom work. If however yhis becomes too labour intensive a service fee may be charged that will be deducted from your order if you choose to proceed.

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